All Neptune Filtration installations include a 7 year workmanship warranty with a 1 year product warranty.
This warranty covers the quality of the installation work carried out by Neptune Filtration technicians or approved installers.
All work is completed in line with relevant Australian plumbing standards.
Neptune whole home filtration systems are designed to significantly minimise chlorine in your home’s water supply.
We offer a 30-day chlorine free guarantee from installation. If a concern is raised, Neptune Filtration will review and verify the issue.
Where a genuine problem is identified, we will take reasonable steps to rectify it.
Regular maintenance is essential for proper system operation.
Filters must be replaced at a maximum interval of 12 months
Failure to replace filters within this timeframe will void the warranty in full. Neptune Filtration is not responsible for any damage, reduced performance, or system issues resulting from lack of maintenance.
To maintain warranty coverage:
• Only Neptune-approved filters may be used
Use of third-party filters, will void the warranty in full.
